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Those looking to improve their relationships. "Easy Experience: Conquering the New Battlefield of Customer Loyalty" Author: , and Number of pages: Rating: Available on Amazon Easy Experience: Conquering the New Battlefield of Customer Loyalty Author: , , Picture source While this book focuses on customer success, Experience Made Easy also shares the value of reducing customer friction. Readers can expect data-backed insights and practical tips on how to retain customers.

What we like: Every team in your organization can benefit from reducing customer friction. This book puts this core value at the forefront of readers' minds. Best for: Those looking for a new perspective on customer success. Subscriptions: Why Subscription Models Will Be the Future of Your Company Author: and Number of Pages: Rating: Available on Amazon Subscriptions: Why Subscription Models Will Be the Future of Your Company by: , Image Source We can all learn from successful subscription models. This book is a great read for those starting or growing a subscription-based business. However, with an in-depth analysis of customer success, there is a lot for any customer success manager to learn and implement.



Subscription means customer focus. and led by examples and case studies from real world. What we like: Real-world examples show exactly how organizations can benefit from the practical tips of and. Best for: Subscription-based businesses From the Impossible to the Inevitable: How and Other High-Growth Companies Create Predictable Revenue Author: and Number of Pages: Rating: Available on Amazon From the Impossible to the Inevitable: How and Other High-Growth Companies Create Predictable Revenue Create Predictable Revenue Author: , Image Source From Impossible to Necessary is the authoritative guide to corporate customer success.